Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that integrate seamlessly across various systems and applications. The role requires continuous collaboration with different teams to ensure that the software components are scalable and perform efficiently. The work environment embraces agile methodologies, allowing for iterative improvements and timely delivery of high-quality software that meets evolving business requirements. This position demands creativity and adaptability to address complex challenges while maintaining alignment with organizational goals and user expectations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Lead the design and implementation of custom software components ensuring alignment with business objectives. - Facilitate knowledge sharing and mentoring within the team to foster professional growth and technical excellence. - Coordinate cross-functional efforts to identify and resolve integration challenges effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). - Strong experience in customizing and extending ServiceNow applications to meet specific business needs. - Ability to work with modern software development frameworks and agile methodologies. - Skilled in troubleshooting and resolving complex software issues within integrated environments. - Experience in collaborating with cross-functional teams to deliver scalable and maintainable solutions. Additional Information: - The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [www.accenture.com](http://www.accenture.com/) Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.