Hotel Engineer / Maintenance Technician Pay: $24.00-$27.00 per hour An additional $3.00/hr. offered for 2nd shift positions. Schedule 1: Sun. - Thurs. 6:30 AM- 3 PM with Fri. & Sat. Off Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community. Purpose: The Hotel Engineer is responsible for daily maintenance and overall upkeep of guest rooms, common areas, waterpark and pool areas, and hotel grounds. This includes following all company policies and procedures in accordance with all property manuals and achieving maintenance goals. This position also performs various tasks relating to projects and other duties as assigned by the Maintenance Lead, Maintenance Property Supervisor, Maintenance Manager, or General Manager. Primary Essential Duties & Responsibilities: Managing the Business: The Hotel Engineer will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently. - Complete all work orders as reported through the property management computer system. - Complete Daily and Weekly reports and checklist as assigned. - Ensure efficient operation of the maintenance department by following all policies and procedures. - Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence. - Adhere to all safety policies and procedures. - Meet preventative maintenance goals for each period. - Maintain pools and waterpark chemicals, equipment, and areas to company standards. - Communicate with supervisor and property managers regarding projects, inventory, emergency maintenance issues, and guest impact items. - Aware of industry trends and knowledgeable of the area including events and trends. - Maintain a culture of legendary service and hospitality among all team members. - Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas. - Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property. - Complete TOSHA certification to handle biohazards in compliance with proper training. - Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space. - Host a safe and interactive environment that all kids and families can enjoy. - Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas. - Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property. - Interact with team members and guests in a positive and friendly manner during all shifts, in all situations. - Knowledge and ability to comply with all company operating policies and procedures. - Perform other incidental and related duties as required and/or assigned. Management reserves the right to change, remove or add to these duties as necessary. Commitment to SMR’s Legendary Service: - Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service. - Actively participate in empowering and encouraging team members to have exceptional guest interactions. - Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly. Quality of Work Statement: - High standard of accuracy in all aspects of the job and other project assignments. - Maintain strict confidentiality and excellent judgment regarding privileged information. - Ensure my work areas are safe, organized and maintained. Personality / Attitude: - As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong. - Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate. - Enjoy working with people, training others, and providing excellent guest service. - Willingness to learn best practices and adapt to procedural changes. - Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others. - Recognized as a positive influence on others. - Ability and commitment to work well with other staff. - Appearance, hygiene, and dress represent the company’s image. Skills / Knowledge: - Be in good physical condition and be able to perform indoor and outdoor duties. - Ability to work in a fast-paced, demanding work environment. - Maintain a culture of legendary service and hospitality among all team members. - Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary. - Strong organizational skills with excellent attention to detail (ATD). - Must be able to prioritize, plan, meet deadlines and practice time management skills daily. - Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution. Physical Requirements: - Stand and walk for most of the workday. - Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying. - Climb 3-5 flights of stairs, sometimes multiple times per day. - Lift 40-50 pounds. Education / Experience: - High school diploma or equivalent. - 1 year maintenance experience preferred. - HVAC experience preferred. - Hospitality experience preferred. - Fun and energetic. - Responsible and timely. - Ability to work as a team. - Eager to step out of your comfort zone. - Valid driver’s license and ability to be on company insurance. - Ability to deal with a diversified workforce. Benefits: - Years of Service Getaway (receive a company paid vacation after a year of service) - 401k with 4% company match - Health, dental, and vision insurance for $29 per week - Paid Time Off - Sick Time - Maternity/Paternity Leave - Professional Growth Opportunities - Tuition Reimbursement - Employee Discounts Essential Functions: Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment. Sitting for most of the day. This position requires continuous ability to remember information. Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.