## Description JOB SUMMARY Under the direction of the Director of Human Resources, provides service and support to community employees, and guidance and support to management and supervisory staff regarding human resources issues, including employee relations, policy interpretation, salary, wage and benefit administration, recruitment, new-hire process and training, workers’ compensation administration, employee counseling’s, coaching’s and terminations. Demonstrates ability to interpret company policies and procedures and ensures managers and employees understand and adhere to them. Manages payroll processing and provides support regarding payroll input and issues. ESSENTIAL FUNCTIONS Include the following. Other duties may be assigned as necessary. - Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction. - Provides employee relations support to community employees; provides advice and counsel to managers, supervisors and directors on employee-related concerns as per company work rules. Available to answer employee questions and concerns regarding Human Resource policy, procedures or employee handbook interpretations. - Facilitates the hiring process, adhering to the New Hire Check List, including recruitment, advertising, job offers, reference checks, pre-employment drug, health & criminal record clearance, work authorization (I-9s) and work permits. - Conducts internal investigations following allegations of employee misconduct, and maintains records of the investigations. Coordinates corrective actions taken, as per company and department policies. - Manages the administration of employee benefit plans for Health, Dental, Vision, Life/AD&D, and Long Term Disability Plans, including COBRA administration. Reconciles monthly billings to balance with company and employee-paid premiums, verifies eligibility and processes new enrollments and terminations. - Assists community supervisors and managers with employee performance review process, coaching, counseling and terminations. - Administers new employee orientation, human resources related in-services, supervisor training, safety training, and mandated Federal, State, and company compliance training. - Manages the Injury and Illness Prevention Program and investigation of accidents; prepares reports for insurance carrier. Manages workers compensation claims and the Return to Work/Transitional Duty program in accordance with company policy. Facilitates monthly IIPP meetings, participates in and/or leads safety committee creating a safety culture within the community. - Manages employee recognition programs, including Employee of the Month, safety, all-staff meetings, employee parties and other appreciation events to promote increased retention. - Reviews employee evaluation/Pay for Performance process; manages Payroll Coordinator with preparation and processing of wage and status changes, coordinating with managers and supervisors, directors, and Home Office HR team. - Manages Payroll Coordinator with bi-weekly payroll processing, including employee timekeeping. Ensures compliance with all wage and hour laws. - Maintains personnel files in compliance with company policy and labor law requirements. - Follows all federal, state and company policies, health codes and guidelines. - Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor. - Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures. JOB REQUIREMENTS and QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Bachelor’s degree (B.A.) from a college or university and 2-5 years related experience and/or training; or equivalent combination of education and experience. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. - Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. - Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations. - Must have good communication and customer service skills; ability to work well with others and take direction; ability to work under pressure to ensure timely review, correction and reporting of the payroll. This position will also assist account payable and accounts receivable with imputing data, preparing bank deposits, etc. PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit and talk or hear. - Frequently required to walk and use hands to finger, handle, or feel. - Occasionally required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. - Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Noise level is usually quiet. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance. Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.