We're looking for an **experienced** **Product** **Designer** to join the Plexure team in this newly created role! You'll become part of a **global, growing SaaS company** at an **exciting point in our growth journey.** Based in **Auckland** **CBD**, you'll enjoy **WFH days + lots of lovely benefits** (more on those below). **Who are we?** - **Plexure redefines the customer experience** and drives results through **personalized mobile marketing** and **next-generation loyalty programs** for household names such as **McDonald's.** - **Our industry-leading customer engagement platform has over 300 million users in 65 countries around the globe.** **What will you do?** You'll play a pivotal role in **shaping the future of product design at Plexure**, helping create a more **intuitive and cohesive experience** across our customer engagement platform while **establishing the design practices** that support the next stage of our product evolution. - **Lead the end-to-end user experience** across our customer engagement platform, **designing intuitive workflows** that make complex products easier to learn and use. - Partner with Product, Engineering and customers to **understand user needs, validate ideas through research** and usability testing, and **turn insights into better product experiences.** - **Design user journeys, prototypes and interaction flows** that improve adoption, reduce friction and build customer confidence. - **Evolve our design system** and **establish consistent UX patterns** that bring together functionality across product domains, creating a cohesive and **seamless user experience**. - Introduce **customer-centred design practices**, embedding user research, discovery and usability testing into how we build products. **What are we looking for?** - Significant experience **designing complex B2B SaaS or enterprise products** where users complete sophisticated workflows. - Strong **end-to-end product design** capability, **from discovery and user research** through to prototyping, testing and developer handoff. - Experience translating customer insights into intuitive product experiences that **improve usability, adoption or customer outcomes**. - Prototyping skills using **Figma** and other modern design tools, with experience **partnering closely with engineering** teams to bring designs to life. - Someone who **enjoys building as well as designing** - you'll be establishing design practices, influencing product direction and helping shape how design is done at Plexure. **What's in it for you?** - **Paid wellness days!** You'll get 4 each year + a paid day off in the month of your birthday. - **Ongoing career development and support**- Receive ongoing coaching from your manager, the Product Director, and a **$2,000 yearly training budget** to use towards upskilling yourself! - **Fully paid health insurance** for yourself and discounts for family members (Southern Cross - Wellbeing 2). - We've got you covered with **life insurance and illness or injury income protection** too. - **Work from home allowance -**we'll give you a one off payment of **$1,000 to help you get set up at home.** Plus, you'll have access to **staff discounts at PB Tech** to help your dollars go further. - **Hospitality benefits -** grab a free **lunch or dinner** in one of **SkyCity's restaurants** (twice a year!) + you'll have a monthly credit at TANK. - **Summer hours** **!** If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February**).** - **Free Udemy subscription** – choose from more than 200,000 available courses online! - **Mental wellbeing support** for you and your family such as EAP services through Workplace Options. - We arrange a **company-wide volunteering day** once a year (paid of course). - **Subsidized parking** in the garage of our office building. **Why do our employees love working for Plexure:** - "I collaborate with a lot of teams across the business and have gained a lot of **exposure** to different areas." - "We use **state of the art cutting edge technology**. It is great to work with different technologies." - "You get **appreciation** for the work you do. I receive **recognition** from my leadership, peers and clients. I **feel valued**." - "We are **a very diverse team** - we have people from all over the world! We work hard but also like to have fun."