Key Responsibilities

• Respond to customer queries via email, chat, and phone
• Resolve customer issues and escalate when necessary
• Maintain records of customer interactions
• Coordinate with internal teams to resolve complex issues
• Follow up to ensure customer satisfaction

Requirements

• Fresher to 4 years of experience in customer support
• Excellent verbal and written communication skills
• Patience and problem-solving ability
• Comfortable working with basic computer applications

Skills Required