Position Title: Salesforce Developer & Administrator Reports To: Enterprise Systems Delivery Manager Division: Shared Services Department: Information Technology Classification: Exempt Places of Work: Remote People Leader: No About the Organization: [Equality Health](https://www.equalityhealth.com/) is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities. About the Role: About the Role: The Salesforce Developer will be responsible for developing, customizing, and managing our Salesforce environment. This role involves working closely with stakeholders to understand business requirements, developing scalable solutions, and ensuring the smooth operation and administration of the Salesforce CRM platform. This role is primarily focused on Salesforce development (approximately 70%), complemented by Salesforce administration and business support responsibilities (approximately 20%), with the remaining time dedicated to supporting adjacent business systems. Success in this role requires a strong technical foundation, excellent communication skills, and the ability to partner effectively with both technical and non-technical stakeholders. Key Responsibilities: Salesforce Developer (70%) - Design, develop, customize, and maintain Salesforce solutions using Lightning Web Components (LWC), Apex Classes, Apex Controllers, Apex Triggers, Flows, Visualforce, SOQL, and SOSL. - Develop and maintain Salesforce integrations using REST and SOAP APIs. - Design scalable, maintainable solutions that balance business needs with technical best practices. - Partner with business stakeholders to understand requirements and translate them into thoughtful, user-friendly Salesforce solutions. - Participate in the full software development lifecycle, including requirements gathering, design, development, testing, deployment, documentation, and production support. - Troubleshoot and resolve production issues while identifying root causes and implementing long-term solutions. - Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and estimation sessions. - Work closely with the Product Owner and Scrum Master to clarify requirements, ask thoughtful questions, and proactively identify gaps before development begins. - Deliver high-quality work within sprint commitments while adapting to changing business priorities in a fast-paced environment. - Stay current with Salesforce platform enhancements and recommend opportunities to improve system functionality and user experience. Salesforce Administration (20%) - Support day-to-day Salesforce administration activities, including user management, security, reports, dashboards, Flows, validation rules, and system maintenance. - Respond to Salesforce support requests and troubleshoot user issues with a customer-service mindset. - Maintain data quality and platform integrity while following established governance practices. - Partner with business users to answer questions, provide guidance, and deliver practical Salesforce solutions. - Assist with reports, dashboards, and light configuration enhancements that improve business operations. - Continuously expand Salesforce administration knowledge and platform expertise through hands-on experience and ongoing learning. - Other duties as assigned. Engineering/Support (10%): - Provide light development and administrative support for key non-clinical business applications (e.g., Sage/ERP and Concur/expense management), including configuration support, access provisioning, and issue triage. - Partner with Finance, Accounting, Operations, and other business stakeholders to understand business needs and implement practical system improvements across Salesforce and related business applications. - Support data exchanges between Salesforce and business applications (e.g., vendor, customer/account, project/cost center, and expense-related reference data) using APIs, flat files (CSV/SFTP), or integration middleware as applicable. - Diagnose and resolve break/fix requests and minor enhancements for business systems; document root cause, remediation steps, and preventive actions. - Collaborate with IT and vendors to coordinate releases, patches, and production changes for business applications; validate changes via UAT and communicate impacts to end users. - Maintain system documentation for supported business applications (configuration notes, integration mappings, support runbooks, and end-user guides). - Monitor and help improve data quality and master data governance processes impacting business systems (e.g., chart of accounts mappings, cost centers, departments, and vendor records). - Support reporting and operational analytics needs spanning Salesforce and business applications, including reconciliation support and ad hoc extracts for Finance/Operations. - Ensure consistent incident/request intake and prioritization through the ticketing system, meeting defined SLAs and communicating status updates to stakeholders. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Minimum of 2–3 years of hands-on Salesforce development experience with exposure to Salesforce administration. - Strong proficiency in Salesforce development tools and languages, including Apex, Visualforce, Lightning Components, SOSL, and SOQL. - Working knowledge of Salesforce administration, including Flows, security, validation rules, reporting, dashboards, and user management, with a willingness to continue developing administrative expertise. - Experience with Salesforce integrations, APIs, and web services. - Solid understanding of Agile/Scrum methodologies and experience working in a Scrum team. - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders and build collaborative working relationships across the organization. - Familiarity with Salesforce AppExchange products and third-party integrations. - Experience with data migration tools and techniques. - Salesforce Developer and/or Administrator certifications - Eagerness for continued learning & development - Exceptional verbal and written communication skills with the ability to adapt communication style for both technical and business audiences. - Comfortable working in an environment where priorities evolve and ambiguity exists, while maintaining a collaborative and solution-oriented approach. - Demonstrated curiosity, learning agility, and willingness to take on new responsibilities outside of core development work. - Demonstrated ability or strong interest in using AI-assisted development tools to accelerate research, requirements analysis, solution design, documentation, development, and troubleshooting, with an emphasis on thoughtful validation, responsible use, and improving the overall software delivery process. Preferred Skills & Qualifications: - Experience working within a small or mid-sized organization where developers own solutions from design through production support. - Experience partnering directly with business stakeholders to gather requirements, prioritize work, and deliver practical Salesforce solutions. - Salesforce certifications such as Salesforce Certified Platform Developer I & II, Salesforce Certified Platform App Builder, Salesforce Certified Administrator, and Salesforce Certified Advanced Administrator. - Trailhead Badges / Super Badges - Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) tools. - Experience with scrum boards (e.g., Jira) - Knowledge of other programming languages (e.g., Java, JavaScript) and web development frameworks. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Salesforce Health Cloud, Sales Cloud, Customer Community, Marketing Cloud and/or Non-profit Cloud knowledge and experience Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.