Benefits: - Company parties - Competitive salary - Opportunity for advancement Hi Professionals Hope you are doing good Job Title: Senior ServiceNow Developer Location: Atlanta, GA (Local Candidates Only) Work Arrangement: Hybrid/Onsite (as required) Employment Type: Contract (Initial contract through the end of the current fiscal year, with anticipated renewal based on annual budget approval) Position Overview We are seeking an experienced Senior ServiceNow Developer to design, develop, and optimize enterprise ServiceNow solutions that enhance IT service management and operational efficiency. The ideal candidate will have strong expertise in ServiceNow development, platform customization, integrations, and ITSM/ITOM processes. This role requires close collaboration with business stakeholders, architects, and technical teams to deliver scalable, secure, and high-quality ServiceNow solutions while following industry best practices. Key Responsibilities - Design, develop, configure, and implement scalable solutions on the ServiceNow platform. - Customize ServiceNow applications, workflows, forms, catalogs, business rules, client scripts, UI policies, and integrations. - Develop and maintain REST/SOAP API integrations with enterprise applications. - Collaborate with stakeholders to gather, analyze, and translate business requirements into technical solutions. - Configure and enhance ITSM, CSM, HAM, FSM, and ITOM modules to improve business processes. - Implement and support Service Mapping, Discovery, and Event Management capabilities. - Troubleshoot platform issues, perform root cause analysis, and implement effective resolutions. - Develop and maintain technical documentation, including system designs, configuration documents, and user guides. - Conduct code reviews and ensure adherence to ServiceNow development standards and security best practices. - Mentor junior developers and provide technical leadership to the development team. - Participate in Agile/Scrum ceremonies, sprint planning, and solution design discussions. - Stay current with new ServiceNow releases, features, and platform best practices. Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6+ years of hands-on experience developing and administering the ServiceNow platform. - Strong experience with ServiceNow development, configuration, customization, and platform administration. - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Extensive experience developing REST and SOAP API integrations. - Strong knowledge of ITSM and ITOM processes, workflows, automation, and platform optimization. - Hands-on experience with ServiceNow modules including: - IT Service Management (ITSM) - Customer Service Management (CSM) - Hardware Asset Management (HAM) - Field Service Management (FSM) - Experience with Service Mapping, Discovery, and Event Management. - Familiarity with Agile/Scrum development methodologies. - Excellent troubleshooting, analytical, and problem-solving skills. - Strong written and verbal communication skills. Preferred Qualifications - ServiceNow Certified Application Developer (CAD). - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist (CIS) certifications. - Experience implementing enterprise-scale ServiceNow solutions. - Knowledge of ServiceNow best practices, governance, and security standards. Required Technical Skills - ServiceNow Platform Development & Configuration - JavaScript, HTML, CSS, and ServiceNow Scripting - REST & SOAP API Integration - ITSM & ITOM Process Automation - ITSM, CSM, HAM & FSM Modules - Service Mapping, Discovery & Event Management - Workflow Automation & Catalog Development - Technical Documentation & System Design - Agile/Scrum Methodologies - Troubleshooting, Root Cause Analysis & Performance Optimization Compensation: $70.00 - $70.00 per hour # About Us Proficient Transparent Resolute FirstNet Global, a WMBE-certified company, has established itself as a trusted and strategic partner for numerous enterprises across various industries. We offer a range of services, including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide. Headquartered in Dallas, Texas, USA, FirstNet Global adopts best-in-class cloud, data and analytics, cognitive computing, and emerging technologies to help our clients achieve quality and cost-effective results. Supported by dedicated and skilled professionals, we strive to deliver excellence in the services we offer to our customers across various industries. Our Vision To be the most trusted partner for our customers, ensuring reliability and excellence in every interaction. Our Mission To provide a positive and results-oriented business experience to our clients, focusing on their success and satisfaction. Our Culture We foster a positive workplace environment, emphasize performance quality, and drive productivity to achieve our goals. Social Responsibility At FirstNet Global, we are committed to various social causes, actively helping and educating people in need.