## Job Description Job Title: ServiceNow UI Builder Developer Location: Santa Clara, CA (Remote) Duration: 12+ Months Ideal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities and the ServiceNow certification is mandatory. Must Have Job description: Experience Required - 5+ years of overall ServiceNow development experience - Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center - Experience in Customer Service Management (CSM) implementations - Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades - Experience working in Agile/Scrum delivery models Must be a ServiceNow Certified System Administrator CSA Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience Must be able to configure and customize ITSM ITOM ITAM At least 1 year of app development experience Nice to have ServiceNow Certified Application Developer CAD Skills Mandatory Skills: ServiceNow ITSM Role Summary We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments. Key Responsibilities - Design and develop responsive pages using ServiceNow UI Builder. - Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center. - Build and maintain pages, variants, reusable components, app shells, and workspace experiences. - Configure data resources, client state parameters, event handlers, and custom bindings. - Develop custom applications and customer-facing experiences using UI Builder. - Support ServiceNow migration initiatives, including: - Instance-to-instance migrations - Data migrations using Import Sets and Transform Maps - Application migration using Update Sets and Source Control - Upgrade and deployment activities across environments - Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions. - Build integrations with external systems using REST APIs and Integration Hub. - Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions. - Participate in code reviews and ensure adherence to ServiceNow development standards and best practices. - Troubleshoot and optimize workspace performance and user experience. Required Technical Skills ServiceNow Platform - UI Builder - Customer Service Management (CSM) - Customer Service Workspace - Employee Center - Service Portal - Custom Application Development - Flow Designer - Integration Hub - Service Catalog - Import Sets & Transform Maps - Update Sets - Source Control Integration Development Skills - JavaScript - HTML5 - CSS3 - REST APIs - JSON - Glide APIs UI Builder Expertise - Page Creation and Variants - Component Configuration - Data Resources - Event Mapping and Handling - Client State Parameters - Workspace Configuration - Custom Components - App Shell Configuration - Dynamic Data Binding Certifications - ServiceNow Certified System Administrator (CSA) – Mandatory - Certified Application Developer (CAD) – Preferred - CIS-CSM – Preferred - ITIL Foundation – Preferred ## Additional Information All your information will be kept confidential according to EEO guidelines.