Key Responsibilities

• Respond to customer queries via live chat in a timely and professional manner
• Troubleshoot basic product issues and escalate complex ones
• Maintain accurate records of customer interactions
• Collaborate with product and support teams to resolve issues
• Meet response time and customer satisfaction targets

Requirements

• Fresher to 1.5 years of experience in customer/chat support
• Good written communication skills
• Basic computer proficiency
• Patience and a customer-first attitude
• Ability to multitask across chat conversations

Skills Required