Customer Support Representative
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Customer Support Representative
₹20,000–₹35,000 / Month
Location
Ahmedabad, Gujarat, India
Experience
—
Posted
Jun 24, 2026
Apply by
July 25, 2026
Applicants
0
Early applicantEasy applyFull-timeWork from Officecustomer-service
Job Description
TechErudite is a fast-growing IT company based in Ahmedabad, delivering high-performing mobile app development, web app development, and digital solutions globally. We are looking for a passionate Customer Support Representative who treats problem-solving as a superpower. Join a company where ideas become reality, the team vibes are amazing, and growth opportunities are abundant.
Key Responsibilities
- Handle customer queries, complaints, and support requests efficiently and empathetically
- Provide timely resolutions to customer issues via phone, email, and chat
- Maintain accurate records of customer interactions and follow-ups
- Collaborate with internal teams to escalate and resolve complex issues
- Ensure high levels of customer satisfaction and first-contact resolution
- Identify recurring issues and relay feedback to the product and technical teams
Requirements
- 2-3 years of experience in customer support or client-facing roles
- Excellent verbal and written communication skills
- Strong problem-solving ability and a customer-first mindset
- Experience with CRM tools and ticketing systems
- Ability to multitask and handle high volumes of customer interactions
- Calm and professional demeanor under pressure
Skills Required
CRM ToolsEmail SupportCommunication SkillsChat SupportCustomer SupportProblem SolvingConflict ResolutionTicketing Systems
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