ECS is seeking a UX/UI Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications. This position works for the US Postal Services' Inspector General's Office (OIG) at our Arlington, VA office. Please Note: This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status. Responsibilities include: - User-Centric Design Leadership: - - Champion user-centric design principles throughout the organization. - Collaborate with cross-functional teams to ensure alignment with business goals and user needs. - Usability Assessment and Optimization: - Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.). - Identify pain points in existing software products and propose enhancements. - Data-Driven Decision Making: - Leverage user data and analytics to inform design choices. - Translate insights into actionable recommendations for iterative improvements. - Prototyping and Interaction Design: - Create high-fidelity wireframes and prototypes that align with user expectations. - Define interaction patterns for seamless user journeys. - Collaboration and Mentorship: - Mentor junior team members and provide guidance on best practices. - Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences. - 7 or more years in UI/UX analysis, with a track record of successful projects. - Skills: - Advanced proficiency in usability testing, user research, and interaction design. - Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD. - Solid understanding of front-end development technologies (HTML, CSS, JavaScript). - Excellent communication and presentation skills for stakeholder engagement. - Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback - Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions - Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy - Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points - Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics - Emotional intelligence - a high level of emotional intelligence enables you to navigate the emotions of both customers and team members, showing empathy when needed Note: This position requires working onsite 4 days a week at out USPS customer site in Arlington, VA. Salary Range: $110,000 - $130,000 annually [General Description of Benefits](https://ecstech.com/careers/benefits)