As a Lead ServiceNow AI Solutions Architect, you will: - Lead the end-to-end technical delivery of enterprise ServiceNow solutions within Agile delivery teams. - Design scalable, secure, and upgrade-safe ServiceNow architectures across ITSM, CSM, HRSD, and CMDB modules. - Architect and implement Agentic AI solutions using Model Context Protocol (MCP) and AI-driven automation capabilities. - Design and develop enterprise integrations using REST APIs, MID Server, IntegrationHub, and ServiceNow spokes. - Develop and optimize server-side solutions using Glide Script, Script Includes, Business Rules, and ServiceNow scripting best practices. - Design and implement automated workflows using Flow Designer and ensure solution quality through Automated Test Framework (ATF). - Conduct technical discovery workshops with business and technical stakeholders to define solution architecture and implementation strategy. - Perform architecture reviews, code reviews, and establish technical standards to ensure high-quality delivery. - Mentor and guide technical consultants by providing technical leadership and best practices. - Act as the primary escalation point for complex technical challenges and delivery blockers. - Collaborate with cross-functional teams to ensure scalable, secure, and high-performing ServiceNow solutions. - Drive continuous platform optimization, governance, and adoption of ServiceNow best practices. What You Bring to the Table: - 10+ years of experience in ServiceNow development, architecture, and enterprise platform implementation. - Extensive expertise across ITSM, CSM, HRSD, and CMDB modules. - Strong experience designing and implementing Agentic AI solutions and Model Context Protocol (MCP) architectures. - Hands-on expertise with REST APIs, MID Server, IntegrationHub, and ServiceNow spokes. - Advanced proficiency in Glide Script, Script Includes, Business Rules, and server-side scripting. - Experience designing workflows using Flow Designer and implementing automated testing with ATF. - Strong understanding of enterprise integration patterns, platform governance, and scalable solution architecture. - Proven experience leading technical discovery sessions, architecture reviews, and enterprise solution design. - Strong mentoring, coaching, and technical leadership experience. - Excellent analytical, problem-solving, communication, and stakeholder management skills. - Preferred Certifications - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD). - Three or more ServiceNow Certified Implementation Specialist (CIS) certifications. - ServiceNow Certified Technical Architect (CTA) (Preferred). You Should Possess the Ability To: - Lead enterprise-scale ServiceNow solution architecture and technical delivery. - Design secure, scalable, and upgrade-safe ServiceNow implementations. - Build AI-enabled automation solutions using Agentic AI and MCP. - Architect and optimize enterprise integrations using REST APIs, MID Server, and IntegrationHub. - Mentor development teams through technical guidance, peer reviews, and architectural best practices. - Resolve complex technical challenges while ensuring delivery quality and platform stability. - Communicate effectively with technical teams, business stakeholders, and executive leadership. - Drive continuous improvement through governance, innovation, and platform optimization. What We Bring to the Table: - Opportunity to lead enterprise-scale ServiceNow transformation and AI-driven automation initiatives. - Exposure to cutting-edge ServiceNow technologies, enterprise architecture, and Agentic AI solutions. - A collaborative environment focused on innovation, technical excellence, and continuous improvement. - Opportunities to influence platform strategy, architecture, and delivery standards. - Challenging projects involving enterprise integrations, automation, and digital transformation. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Hema Murali Phone: +31 20 369 0609 ; Extn :148 Email: hema.m@stafide.nl LinkedIn: https://www.linkedin.com/in/hema-murali-315999329/